Imprivata
Ask SysNurse — Imprivata
Ask SysNurse — search the verified guides, fixes and answers for Imprivata, or ask the nurses who use it every shift.
About Imprivata
Badge-tap sign-on (SSO).
Part of Hospital — charting, comms, schedules & meds.
From Imprivata.
SysNurse never stores your work password — signing in always happens on Imprivata’s own official page.
Tips, guides & fixes for Imprivata
Imprivata: tap-badge basics
- Tap your badge flat against the reader and hold for a beat — a quick wave past it often misses.
- The first tap of the day may also ask for your password; after that, taps carry your session, per your facility’s rules.
- Tap off, or let walk-away lock do it, whenever you leave a workstation. Your session is your charting identity.
- If your tap ever opens someone else’s session, log it out and report it. Never chart under another name.
- Lost badge? Report it right away and use your backup login method until it is replaced.
Fix: Imprivata — badge tap not working
Tap-and-go fails politely: a badge waved too fast, a reader buried under clutter, or a session that never really signed out. Most tap problems are technique, not a broken badge.
- Tap flat and hold: lay the badge against the reader for a full second. A drive-by wave is the number one miss.
- Clear the reader’s space — metal mugs, phones, and stacked badges all confuse it. Try the reader at a second workstation to learn whether it is the badge or the desk.
- Check for a stuck session: if the screen shows someone else’s desktop or a half-loaded one, sign out fully, then tap again.
- Sign in once with username and password — a fresh full login often re-links your badge to your session for the rest of the day.
- Badge dead at every reader? It may be deactivated or damaged: use your backup login so care does not wait, tell your charge nurse, and call IT to reissue. And report a lost badge immediately, always.
Fix: Imprivata — PIN and password resets
Imprivata ties your badge, PIN, and password together, so a forgotten PIN feels like losing your keys. The reset route is deliberately unglamorous — it runs through verifying you, never through a coworker.
- At the prompt, look for “Forgot PIN” or the enrollment option — many facilities let you reset after security questions or a one-time code.
- If your facility uses self-service password reset, complete it fully (including the new-password rules) before tapping again; a half-done reset leaves the old PIN alive.
- Do not keep guessing: repeated wrong PINs lock the credential, and the lock takes longer than the phone call would have.
- Call the IT help desk and verify yourself the way they ask. They reset PINs and unlock accounts all day — this call is routine for them.
- Never borrow a badge or a tap, and never let someone “just sign in as you.” Your tap is your identity in the chart; protect it like your license.
Charting phrases that hold up
Chart what you saw, did, and how the patient responded — in plain, factual language. Good charting reads like a camera, not a diary: objective findings, exact quotes when they matter, and times on everything.
- Use objective language: "patient states…" beats opinions
- Chart assessments, interventions, and the patient’s response together
- Note who you notified and when — with read-back for verbal orders
- Never chart ahead, and never chart for someone else
Fix: When the system is DOWN — downtime basics
Every system you rely on will have a down day. Downtime is a drill you already know: care continues on paper, times get written down, and recovery goes smoothly for the nurse who documented like it mattered — because it does.
- Confirm it is really down: check one other workstation or ask a neighbor, then notify your charge nurse — they own the downtime call.
- Switch to your facility’s downtime forms and downtime med records. Know where the paper lives before you need it; if you do not, ask now.
- Write times on everything: meds given, vitals, events. Recovery charting later lives or dies on those times.
- Call the IT help desk and note a ticket number if your facility uses them — and use the downtime viewer or read-only access if your facility provides one.
- When systems return, back-chart exactly what the paper says, marked as downtime entries per policy — never reconstruct from memory. Hand the paper to your charge nurse at recovery.
Fix: Workstation on wheels — will not wake
A dead WOW is usually a battery story: carts live hard lives, get unplugged by housekeeping, and quietly drain against the wall. Power first, panic never.
- Plug the cart into a wall outlet and give it two full minutes — a deeply drained cart often shows nothing at all until it sips some power.
- Check the basics: the monitor power button, the PC power button, and the cart’s own power switch or strip, which hides near the base.
- Hold the PC power button for ten seconds to force it fully off, wait ten more, then power on fresh.
- Swap to a working cart so your med pass and charting do not wait on one machine — borrow from a neighbor and trade back later.
- Tag the dead cart per your unit’s habit and tell your charge nurse; biomed or IT owns cart batteries, and an untagged dead cart just gets pushed to the next nurse.
Fix a problem on Imprivata
Pick what it is doing and follow the steps. Fixes here are guided, step by step — SysNurse cannot reach into your workstation, and no app should. Never type your work password anywhere except Imprivata’s own official sign-in, and never share patient information in a fix request.
Signing in happens on Imprivata’s own official page — SysNurse never stores your work password.