PointClickCare
Ask SysNurse — PointClickCare
Ask SysNurse — search the verified guides, fixes and answers for PointClickCare, or ask the nurses who use it every shift.
About PointClickCare
LTC & skilled nursing EHR.
Part of Senior Facilities & Home — lTC, assisted living, home health & hospice.
From PointClickCare.
SysNurse never stores your work password — signing in always happens on PointClickCare’s own official page.
Tips, guides & fixes for PointClickCare
PointClickCare: admission quick steps
- Search for the resident first — duplicates are forever. Confirm name and birth date before creating a chart.
- Build the admission record from the referral: demographics, contacts, code status, and allergies early, not last.
- Enter the admission orders, and flag anything stat or unclear for the provider before you move on.
- Start the baseline assessments the admission triggers — skin, fall risk, pain — and set the follow-ups.
- Reconcile the med list against the sending facility’s list line by line. A discrepancy gets a phone call, not a guess.
- Finish with solid admission notes so the next shift inherits a story, not a scavenger hunt.
Fix: PointClickCare — login locked
PointClickCare locks accounts after repeated failed sign-ins, and at most facilities the lock does not lift just because you wait. The lock is a security feature — the route out runs through your facility, not around it.
- Stop at the lock message. More attempts never help and can extend the lock.
- Use the “Forgot password” link if your facility has it turned on, and answer with the email on your account.
- On a later fresh try, check the quiet culprits: caps lock, and that you are on your facility’s correct PointClickCare address — not a bookmark from a previous employer.
- Call your facility’s PointClickCare administrator or super-user — in long-term care that is often the DON office or your IT contact — they can unlock and reset you.
- Never chart under a coworker’s login while you wait. Borrowed access breaks the record and your license’s alibi; tell your charge nurse or supervisor you are locked out so assignments can flex.
Fix: PointClickCare — med pass not syncing
When the med pass list looks frozen in yesterday, the cause is usually a dropped connection or an order still being verified — not a lost med pass. Reconnect first, then question the list.
- Check the device connection: Wi-Fi on, and actually joined to the facility network. A tablet that roamed onto a guest network can browse nothing that matters.
- Log out of PointClickCare fully and back in — a fresh session pulls a fresh med list, and it is the single most common cure.
- Re-open the eMAR for your resident and confirm the date and pass time at the top of the screen — an old time window looks exactly like “missing meds.”
- If one ordered med is absent, check with the nurse who took the order: it may still be in verification with pharmacy or the provider, which is the process working, not failing.
- Still stuck? Document what you gave and when per your downtime habit, tell your charge nurse or supervisor, and call your PointClickCare administrator — do not rebuild the pass from memory or a paper scrap.
Charting phrases that hold up
Chart what you saw, did, and how the patient responded — in plain, factual language. Good charting reads like a camera, not a diary: objective findings, exact quotes when they matter, and times on everything.
- Use objective language: "patient states…" beats opinions
- Chart assessments, interventions, and the patient’s response together
- Note who you notified and when — with read-back for verbal orders
- Never chart ahead, and never chart for someone else
Fix: When the system is DOWN — downtime basics
Every system you rely on will have a down day. Downtime is a drill you already know: care continues on paper, times get written down, and recovery goes smoothly for the nurse who documented like it mattered — because it does.
- Confirm it is really down: check one other workstation or ask a neighbor, then notify your charge nurse — they own the downtime call.
- Switch to your facility’s downtime forms and downtime med records. Know where the paper lives before you need it; if you do not, ask now.
- Write times on everything: meds given, vitals, events. Recovery charting later lives or dies on those times.
- Call the IT help desk and note a ticket number if your facility uses them — and use the downtime viewer or read-only access if your facility provides one.
- When systems return, back-chart exactly what the paper says, marked as downtime entries per policy — never reconstruct from memory. Hand the paper to your charge nurse at recovery.
Fix: Workstation on wheels — will not wake
A dead WOW is usually a battery story: carts live hard lives, get unplugged by housekeeping, and quietly drain against the wall. Power first, panic never.
- Plug the cart into a wall outlet and give it two full minutes — a deeply drained cart often shows nothing at all until it sips some power.
- Check the basics: the monitor power button, the PC power button, and the cart’s own power switch or strip, which hides near the base.
- Hold the PC power button for ten seconds to force it fully off, wait ten more, then power on fresh.
- Swap to a working cart so your med pass and charting do not wait on one machine — borrow from a neighbor and trade back later.
- Tag the dead cart per your unit’s habit and tell your charge nurse; biomed or IT owns cart batteries, and an untagged dead cart just gets pushed to the next nurse.
Fix a problem on PointClickCare
Pick what it is doing and follow the steps. Fixes here are guided, step by step — SysNurse cannot reach into your workstation, and no app should. Never type your work password anywhere except PointClickCare’s own official sign-in, and never share patient information in a fix request.
Signing in happens on PointClickCare’s own official page — SysNurse never stores your work password.