ShiftWizard
Ask SysNurse — ShiftWizard
Ask SysNurse — search the verified guides, fixes and answers for ShiftWizard, or ask the nurses who use it every shift.
About ShiftWizard
Self-scheduling (HealthStream).
Part of Scheduling, Time & Pay — the roster, the clock & the paycheck.
SysNurse never stores your work password — signing in always happens on ShiftWizard’s own official page.
Tips, guides & fixes for ShiftWizard
Shift-swap etiquette
Swaps run on goodwill. Ask early, offer something back, and get the trade confirmed in writing — a screenshot of "sure, I guess" has ended friendships and schedules.
- Post the swap in your unit channel with the exact date and shift
- Confirm the trade with your swap partner in the chat
- Follow your facility’s approval process before counting on it
- Return the favor when you can — swap karma is real
Fix: When the system is DOWN — downtime basics
Every system you rely on will have a down day. Downtime is a drill you already know: care continues on paper, times get written down, and recovery goes smoothly for the nurse who documented like it mattered — because it does.
- Confirm it is really down: check one other workstation or ask a neighbor, then notify your charge nurse — they own the downtime call.
- Switch to your facility’s downtime forms and downtime med records. Know where the paper lives before you need it; if you do not, ask now.
- Write times on everything: meds given, vitals, events. Recovery charting later lives or dies on those times.
- Call the IT help desk and note a ticket number if your facility uses them — and use the downtime viewer or read-only access if your facility provides one.
- When systems return, back-chart exactly what the paper says, marked as downtime entries per policy — never reconstruct from memory. Hand the paper to your charge nurse at recovery.
Fix: Workstation on wheels — will not wake
A dead WOW is usually a battery story: carts live hard lives, get unplugged by housekeeping, and quietly drain against the wall. Power first, panic never.
- Plug the cart into a wall outlet and give it two full minutes — a deeply drained cart often shows nothing at all until it sips some power.
- Check the basics: the monitor power button, the PC power button, and the cart’s own power switch or strip, which hides near the base.
- Hold the PC power button for ten seconds to force it fully off, wait ten more, then power on fresh.
- Swap to a working cart so your med pass and charting do not wait on one machine — borrow from a neighbor and trade back later.
- Tag the dead cart per your unit’s habit and tell your charge nurse; biomed or IT owns cart batteries, and an untagged dead cart just gets pushed to the next nurse.
Fix a problem on ShiftWizard
Pick what it is doing and follow the steps. Fixes here are guided, step by step — SysNurse cannot reach into your workstation, and no app should. Never type your work password anywhere except ShiftWizard’s own official sign-in, and never share patient information in a fix request.
Signing in happens on ShiftWizard’s own official page — SysNurse never stores your work password.